Privacy Policy

Last Updated: October 26, 2023

At Elmstride Wellness, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data in compliance with applicable privacy laws.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

  • Personal Identifiable Information (PII): This includes your name, email address, phone number, physical address, and payment information when you sign up for services or consultations.
  • Health-Related Information: For personalized coaching and nutrition guidance, we may collect information regarding your health goals, dietary preferences, lifestyle habits, and medical history. This information is treated with the utmost confidentiality.
  • Usage Data: We automatically collect data on how our services are accessed and used. This may include your IP address, browser type, pages visited, time spent on pages, and referring URLs.
  • Communication Data: Records of your communications with us, including emails and chat logs.

2. How We Use Your Information

Your information is used to:

  • Provide, operate, and maintain our services.
  • Personalize your experience and deliver tailored content and coaching.
  • Process transactions and send you related information, including purchase confirmations and invoices.
  • Communicate with you, respond to inquiries, and provide customer support.
  • Send periodic emails regarding your services, updates, or promotional offers (you can opt-out at any time).
  • Monitor and analyze usage and trends to improve our website and services.
  • Detect, prevent, and address technical issues or fraudulent activities.
  • Comply with legal obligations.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information:

  • Encryption: Data transmitted to and from our services is protected via SSL/TLS encryption.
  • Access Control: Access to your personal data is restricted to authorized personnel who need the information to perform their specific job duties.
  • Secure Servers: Your data is stored on secure servers with robust firewall protection.
  • Regular Audits: We regularly review our security practices and update them as necessary to ensure continued protection.

4. Sharing Your Information

Elmstride Wellness does not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties without your consent, except as described below:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential.
  • Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the acquiring entity.

5. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: The right to request copies of your personal data.
  • Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
  • Erasure: The right to request that we erase your personal data under certain conditions.
  • Restriction of Processing: The right to request that we restrict the processing of your personal data under certain conditions.
  • Objection to Processing: The right to object to our processing of your personal data under certain conditions.
  • Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected].

6. Third-Party Links

Our website may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Phone: (503) 728-4196
  • Address: 2847 Maplewood Avenue, Suite 320, Portland, OR 97205, United States